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2002年11 期
| 標(biāo)題 |
| 淺論鐵路運(yùn)輸企業(yè)服務(wù)質(zhì)量管理(24 卷) |
| 英文標(biāo)題 |
| Preliminary Study on the Quality Management of Railway Transportation Enterprises’ Services |
| 摘要 |
| 按照ISO 9000標(biāo)準(zhǔn)建立我國鐵路運(yùn)輸企業(yè)服務(wù)質(zhì)量管理體系，首先要明確經(jīng)營理念，在全路開展“三新”教育；其次要調(diào)整企業(yè)組織和文化，從根本上加強(qiáng)對服務(wù)質(zhì)量的控制；然后，根據(jù)不同的工作內(nèi)容、服務(wù)崗位分別采取流水線法和授權(quán)法，制定崗位職責(zé)和服務(wù)規(guī)范；并通過自檢和他檢 |
| 作者 |
| 新聞作者:張 騰 |
| 關(guān)鍵字 |
