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2002年12 期
| 標(biāo)題 |
| 提高服務(wù)質(zhì)量 塑造運(yùn)輸企業(yè)新形象(24 卷) |
| 英文標(biāo)題 |
| Improve Feasibly Service Quality, Create a New Image of Transport Enterprise |
| 摘要 |
| 結(jié)合北京站行包運(yùn)輸?shù)姆?wù)現(xiàn)狀，論述了鐵路運(yùn)輸企業(yè)只有從轉(zhuǎn)變服務(wù)理念入手，建設(shè)新的企業(yè)文化，改進(jìn)服務(wù)質(zhì)量，運(yùn)用信息技術(shù)，不斷滿足旅客與貨主的個性化服務(wù)需求，才能塑造運(yùn)輸企業(yè)的新形象，提高鐵路行包運(yùn)輸?shù)母偁幜Α?/td> |
| 作者 |
| 新聞作者:馮宗元 |
| 關(guān)鍵字 |
