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2006年03 期
| 標(biāo)題 |
| 鐵路客票系統(tǒng)的客戶服務(wù)中心設(shè)計(jì)(28 卷) |
| 英文標(biāo)題 |
| The Design of Client Service Center in Railway Ticket System |
| 摘要 |
| 通過對(duì)客戶服務(wù)中心發(fā)展現(xiàn)狀的論述分析，提出鐵路客票系統(tǒng)客戶服務(wù)中心的建立目標(biāo)和指導(dǎo)思想，以及系統(tǒng)設(shè)計(jì)方案。結(jié)合鐵路客票發(fā)售與預(yù)訂系統(tǒng)的業(yè)務(wù)情況，對(duì)客戶服務(wù)中心進(jìn)行功能設(shè)計(jì)和業(yè)務(wù)設(shè)計(jì)，并給出系統(tǒng)的具體實(shí)施步驟。 |
| 作者 |
| 新聞作者:陳彤武 |
| 關(guān)鍵字 |
