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2008年04 期
| 標(biāo)題 |
| 基于乘客需求的旅客列車服務(wù)質(zhì)量評價體系研究(30 卷) |
| 英文標(biāo)題 |
| Research on Service Quality Evaluation System of Passenger Trains Based on Passenger Demand |
| 摘要 |
| 在闡述旅客列車服務(wù)質(zhì)量內(nèi)涵的基礎(chǔ)上，對旅客列車服務(wù)質(zhì)量評價現(xiàn)狀進行分析。從乘客需求的角度出發(fā)，構(gòu)建旅客列車服務(wù)質(zhì)量評價模型，通過建立評價指標(biāo)體系、確定指標(biāo)權(quán)重、進行旅客問卷調(diào)查、分析調(diào)查結(jié)果，從橫向和縱向兩方面對旅客列車的服務(wù)質(zhì)量進行評價。通過算例說明基 |
| 作者 |
| 新聞作者:張迦南，楊 浩 |
| 關(guān)鍵字 |
