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2008年07 期
| 標題 |
| 提高旅客列車服務(wù)質(zhì)量的對策(30 卷) |
| 英文標題 |
| Countermeasures of Increasing the Service Quality of Passenger Trains |
| 摘要 |
| 針對目前鐵路旅客列車服務(wù)質(zhì)量良莠不齊，服務(wù)不規(guī)范，人員素質(zhì)較低，硬件設(shè)施不過關(guān)，列車正點率有待提高等問題，提出提高客運服務(wù)人員素質(zhì);堅持創(chuàng)新管理,建立各種機制;實施科學的市場營銷戰(zhàn)略;合理調(diào)度指揮,提高列車正點率等對策措施。通過提高鐵路旅客列車服務(wù)質(zhì)量和旅客滿 |
| 作者 |
| 新聞作者:杜永勝，馮凡卡 |
| 關(guān)鍵字 |
