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2008年09 期
| 標題 |
| 鐵路客運站旅客服務質(zhì)量評價體系與方法研究(30 卷) |
| 英文標題 |
| Research on Passenger Service Quality Evaluation System and Evaluation Method of Railway Passenger Stations |
| 摘要 |
| 為提高我國鐵路客運站旅客服務質(zhì)量，研究其評價體系與評價方法。在分析鐵路客運站相關服務的基礎上，建立了鐵路客運站旅客服務質(zhì)量評價體系，然后以層次分析法、專家評審法和旅客調(diào)查法建立了合理有效的數(shù)學模型，通過實例驗證了方法的可行性與有效性，為鐵路客運站提高旅客 |
| 作者 |
| 新聞作者:田志強，韓 君，潘金山 |
| 關鍵字 |
