|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2008年12 期
| 標(biāo)題 |
| 基于QFD的第三方物流服務(wù)質(zhì)量研究(30 卷) |
| 英文標(biāo)題 |
| Research on Service Quality of Logistics by the Third Party based on QFD |
| 摘要 |
| 簡述質(zhì)量功能展開（QFD）原理，將QFD引入物流企業(yè)服務(wù)質(zhì)量的研究中，通過建立“質(zhì)量屋”模型分析物流企業(yè)服務(wù)質(zhì)量功能特性，構(gòu)建基于QFD的物流企業(yè)服務(wù)質(zhì)量模型，使企業(yè)對自身的物流狀況進(jìn)行正確的認(rèn)識，找出影響其服務(wù)水平的因素及存在的問題，為企業(yè)改進(jìn)服務(wù)質(zhì)量和提高運(yùn)營 |
| 作者 |
| 新聞作者:王海洋 |
| 關(guān)鍵字 |
