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2007年05 期
| 標題 |
| 提高物流企業(yè)客戶服務(wù)水平的探討(25 卷) |
| 英文標題 |
| Exploration on Increasing Customer Service Level of Logistics Enterprises |
| 摘要 |
| 分析當前物流企業(yè)客戶服務(wù)中存在的缺乏主動服務(wù)意識、服務(wù)過程繁雜、信息系統(tǒng)落后等問題，提出通過樹立全員營銷全員服務(wù)理念、提供全過程服務(wù)、簡化服務(wù)流程、拓展客戶服務(wù)范圍及建立信息系統(tǒng)改進物流企業(yè)客戶服務(wù)水平的建議。 |
| 作者 |
| 新聞作者:趙明佶，李 宇 |
| 關(guān)鍵字 |
