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2009年08 期
| 標(biāo)題 |
| 鐵路貨運(yùn)服務(wù)質(zhì)量的模糊綜合評價(jià)(27 卷) |
| 英文標(biāo)題 |
| Fuzzy Comprehensive Evaluation on Service Quality of Railway Freight Transportation |
| 摘要 |
| 提出鐵路貨運(yùn)服務(wù)質(zhì)量考核指標(biāo)體系，并用模糊綜合評價(jià)法把定性問題定量化處理，對鐵路貨運(yùn)服務(wù)單位進(jìn)行綜合評價(jià)，然后得出一個(gè)綜合的評價(jià)向量來反映鐵路貨運(yùn)服務(wù)單位的服務(wù)質(zhì)量。 |
| 作者 |
| 新聞作者:何成敏 |
| 關(guān)鍵字 |
