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2010年06 期
| 標(biāo)題 |
| 提升服務(wù)理念 完善理賠機(jī)制(28 卷) |
| 英文標(biāo)題 |
| Improve Service Quality and Mechanism of Claims Settlement |
| 摘要 |
| 介紹成都鐵路局通過(guò)調(diào)查研究，掌握保價(jià)理賠現(xiàn)狀；完善各項(xiàng)制度，細(xì)化實(shí)施方案；合理劃分責(zé)任，做到“主動(dòng)承則、主動(dòng)提供、主動(dòng)告知”；簡(jiǎn)化理賠手續(xù)，壓縮“賠付時(shí)間、壓縮結(jié)案時(shí)間、壓縮劃款時(shí)間”；建立綠色通道，服務(wù)重點(diǎn)客戶等措施優(yōu)化理賠程序、壓縮賠付時(shí)間、提高理賠 |
| 作者 |
| 新聞作者:羅加明，李興明 |
| 關(guān)鍵字 |
