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2008年08 期
| 標題 |
| 貨運客戶服務(wù)中心在車務(wù)段的應(yīng)用(17 卷) |
| 英文標題 |
| Application of Freight Transport Client Service Center to train operation depot |
| 摘要 |
| 從運輸服務(wù)競爭、鐵路電子商務(wù)、鐵路信息化3個角度分析了構(gòu)建呼叫中心的必要性；針對鐵路運輸?shù)奶攸c,分析呼叫中心如何與鐵路企業(yè)經(jīng)營模式相結(jié)合，進一步提出如何構(gòu)建一套有行業(yè)特色的呼叫中心方案。 |
| 作者 |
| 新聞作者:李紅艷 |
| 關(guān)鍵字 |
