|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2011年04 期
| 標題 |
| ITIL在電信運維中的應(yīng)用研究(20 卷) |
| 英文標題 |
| Application research on ITIL in telecom operation and maintenance |
| 摘要 |
| 從電信運營商的運維現(xiàn)狀、ITIL 基本理論、ITIL 應(yīng)用思路3個方面對引入ITIL理論在電信運維管理工作中的應(yīng)用進行分析，結(jié)合實際，介紹ITIL的具體實踐。建議電信運營企業(yè)應(yīng)以客戶為中心，不斷應(yīng)用ITIL完善自身運維管理，提高服務(wù)質(zhì)量。 |
| 作者 |
| 新聞作者:陳 煉 |
| 關(guān)鍵字 |
